Frequently asked questions
Ordering, payment, Canadian shipping, Certificates of Analysis, and how our research-use policy works.
What purity are your peptides?
Our research peptides are supplied at 99% purity. Each compound's identity and purity are documented on a Certificate of Analysis, which records the actual test results for the material.
Do you provide a Certificate of Analysis?
Yes. A manufacturer Certificate of Analysis — showing identity and purity test results — is available on request. Email support@tieronepeptides.ca with the product and, where possible, the lot number from your vial.
How should research material be stored?
As general research-handling guidance, store lyophilized material in a cool, dry place, and refrigerate after reconstitution. Handling is the responsibility of the qualified researcher.
What payment methods do you accept?
We currently accept Interac e-transfer. Cryptocurrency and credit card options are planned once our payment gateways are fully set up.
How does the e-transfer process work?
After placing your order, you'll receive e-transfer instructions, including the recipient address and your order reference. Once payment is received, your order is processed for dispatch.
Payment questions can go to payments@tieronepeptides.ca.
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Who is eligible to purchase?
Our products are intended for qualified researchers and professionals purchasing for laboratory research. By ordering, you confirm the material is for research use only and that you are responsible for compliance with applicable laws.
How is my order shipped?
We offer expedited delivery with discreet, professional packaging to support a smooth research-supply experience.
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Where do you ship?
Tier One Peptides is a Canada-focused supplier and ships within Canada. [ Confirm whether you ship to all provinces/territories, and note any exceptions. ]
What is your return policy?
Because these are research materials, returns are handled case by case — for example, if an order arrives damaged or incorrect. [ Insert your final returns/replacement policy here; have it reviewed before publishing. ]
Are these products for human or animal use?
No. All products are sold strictly for laboratory research use only. They are not intended for human or animal consumption, medical, diagnostic, therapeutic, or personal use.
Do you provide dosing or usage guidance?
No. We supply research materials only and do not provide dosing, administration, or usage instructions of any kind.
For laboratory research use only. All products are sold strictly for in-vitro research and laboratory experimentation by qualified professionals. They are not drugs, foods, cosmetics or supplements, and are not intended to diagnose, treat, cure or prevent any condition, or for human or veterinary use.
Still have a question?
Email us and we'll usually reply the same day (next business day on weekends). Certificate of Analysis requests are welcome.
Contact us