Privacy Policy

Who we are

Tier One Formulation Peptides, referred to in this policy as “Tier One,” “we,” “us,” or “our,” operates the website located at tieronepeptides.ca .

Tier One is a Canadian research brand providing high-purity research materials for laboratory and research purposes. This Privacy Policy applies to personal information under Tier One's control that is collected through our website, online store, account features, customer support channels, email communications, and related services.

We are responsible for the personal information under our control and have designated a Privacy Officer to receive privacy questions, requests, and complaints.

Information we collect

The information we collect depends on how you interact with Tier One. It may include the following categories.

Identification and contact information

• Your first and last name.
• Your email address and telephone number.
• Your billing and shipping addresses.
• Your company, laboratory, institution, or organization name when voluntarily provided.

Account information

• Your username and account authentication information.
• Your saved addresses and account preferences.
• Your order history and account activity.
• Information required to administer, secure, or recover your account.

Order and transaction information

• The products, quantities, and variations you select.
• Order totals, discounts, coupons, taxes, and shipping charges.
• Order status, payment status, and transaction references.
• Shipping selections and delivery-related information.
• Customer notes and order-related communications.
• Records of acknowledgements or confirmations submitted during checkout or site access, where applicable.

Communications and customer support

• Messages sent through our contact forms.
• Emails and support inquiries you send to us.
• Information supplied when requesting assistance or a COA.
• Feedback, complaints, reviews, and survey responses.
• Your communication and marketing preferences.

Technical and website-use information

• Your IP address.
• Browser type, device type, and operating system.
• Approximate region derived from technical information.
• Pages visited, links selected, and referral source.
• Session, cart, login, and checkout activity.
• Cookie identifiers and similar technical information.
• Security logs, error logs, and information used to identify suspicious or abusive activity.

How we collect information

We may collect personal information:

• Directly from you when you create an account, place an order, contact us, submit a form, leave a review, or subscribe to communications.
• Automatically through cookies, server logs, security tools, and similar technologies when you use the website.
• From service providers involved in payment processing, shipping, fraud prevention, website hosting, analytics, or communication delivery.
• From publicly available or lawfully obtained sources when required to protect our business, investigate misuse, or meet legal obligations.

Where required by applicable law, we obtain consent at or before the time personal information is collected. The form of consent may vary depending on the nature and sensitivity of the information and the reasonable expectations of the individual.

How we use personal information

We may use personal information to:

• Operate, maintain, and improve our website and online store.
• Create and administer customer accounts.
• Review, process, verify, and fulfil orders.
• Calculate order totals, discounts, taxes, and shipping charges.
• Arrange shipping, local delivery, pickup, or other fulfilment services selected by the customer.
• Send order confirmations, payment notices, shipping updates, account notices, and other transactional communications.
• Respond to questions, support requests, complaints, refund inquiries, and COA requests.
• Detect, investigate, and prevent fraud, account abuse, unauthorized transactions, spam, security incidents, and violations of our policies.
• Maintain financial, tax, accounting, customer-service, and business records.
• Analyze website performance, customer journeys, and store functionality where analytics tools are enabled.
• Send marketing communications when we have the consent or other lawful authority required to do so.
• Establish, exercise, or defend legal rights and comply with applicable laws, court orders, or regulatory requirements.

We limit the collection, use, and disclosure of personal information to purposes that a reasonable person would consider appropriate in the circumstances.

Orders, payments, and shipping

Order processing

When you place an order, we use your contact, billing, shipping, transaction, and order information to process the purchase, communicate with you, fulfil the order, prevent fraud, and maintain required business records.

Payment providers

Payments may be processed by banks, payment gateways, financial institutions, e-transfer providers, cryptocurrency processors, or other payment providers made available through the website.

The payment provider may collect and process payment credentials, billing information, device information, fraud-prevention data, and other information under its own terms and privacy policy. Tier One generally receives payment status, transaction identifiers, and other information necessary to confirm and reconcile the transaction.

When a third-party payment provider handles payment credentials, Tier One does not intentionally store complete payment-card numbers or card security codes on its own website.

Shipping and fulfilment

We may provide your name, shipping address, telephone number, email address, order reference, and delivery instructions to shipping, courier, postal, local-delivery, or fulfilment providers as reasonably necessary to complete delivery and provide shipment updates.

Cookies and similar technologies

Cookies are small files or identifiers stored on or associated with your browser or device. Tier One and our service providers may use cookies and similar technologies for the following purposes.

Essential cookies

These cookies support functions such as website security, session management, shopping-cart contents, checkout, account login, customer preferences, and fraud prevention. Some website features may not operate correctly without them.

Functional cookies

These cookies may remember choices such as account preferences, display settings, or information you have asked the website to retain for convenience.

Analytics cookies

If analytics tools are enabled, they may help us understand how visitors reach and use the website, which pages are viewed, whether errors occur, and how the customer experience can be improved.

Advertising and campaign measurement

If advertising, social-media, referral, affiliate, or campaign measurement technologies are enabled, they may use cookies or similar identifiers to measure campaign activity or understand whether an advertisement or referral resulted in a website visit or purchase.

Where required, non-essential cookies will be used based on your consent. You may also manage cookies through available website controls or your browser settings. Blocking certain cookies may affect cart, checkout, account, or other website functions.

When we disclose personal information

We do not sell or rent personal information. We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this policy.

• Website hosting, infrastructure, backup, database, and content delivery providers.
• WordPress, WooCommerce, theme, plugin, and software service providers used to operate the website.
• Payment gateways, banks, financial institutions, and transaction-processing providers.
• Postal, courier, local-delivery, shipping, and fulfilment providers.
• Email delivery, SMTP, customer relationship, contact-form, and customer-support providers.
• Website security, spam detection, fraud prevention, monitoring, and technical-support providers.
• Analytics, advertising, referral, affiliate, or campaign measurement providers where those tools are enabled and their use is permitted.
• Accountants, auditors, insurers, legal counsel, consultants, and other professional advisers.
• Courts, regulators, law-enforcement authorities, government institutions, or other parties where disclosure is required or permitted by law.
• A purchaser, successor, investor, or adviser involved in a proposed or completed financing, reorganization, sale, merger, transfer, or other business transaction, subject to appropriate safeguards.

Service providers are permitted to receive only the information reasonably necessary for the service they perform. Their handling of information may also be governed by their own privacy policies and applicable laws.

Processing outside Canada

Tier One is a Canadian business, but some of our service providers, systems, servers, or support personnel may be located in another province, the United States, or another country.

As a result, personal information may be processed or stored outside your province or outside Canada. Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement authorities, or government institutions in accordance with those laws.

Tier One remains responsible for personal information under its control and takes reasonable steps to select providers and safeguards appropriate to the nature of the information and the service being performed.

How long we retain information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to satisfy legitimate business, accounting, tax, fraud-prevention, security, warranty, dispute-resolution, and legal requirements.

Retention periods may vary according to:

• The type and sensitivity of the information.
• The reason it was collected.
• Whether an account or customer relationship remains active.
• Applicable tax, accounting, contractual, or legal requirements.
• The need to prevent fraud, investigate disputes, or enforce agreements.
• Backup, recovery, and technical system limitations.

When personal information is no longer reasonably required, we may delete, securely destroy, anonymize, or de-identify it, subject to applicable law and legitimate retention requirements.

Information may remain temporarily in secure backups until those backups are overwritten or deleted through the ordinary backup lifecycle.

How we protect information

Tier One uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

Safeguards may include:

• Access controls and account permissions.
• Secure website connections and encrypted data transmission.
• Security monitoring and malicious-traffic controls.
• Software, plugin, and server maintenance.
• Backups and recovery procedures.
• Service-provider reviews and contractual protections.
• Administrative procedures for privacy and security incidents.

No website, transmission method, or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and should contact us promptly if they believe their account or personal information has been compromised.

Where required by applicable law, Tier One will assess privacy breaches and notify affected individuals and applicable privacy authorities when the legal notification threshold has been met.

Your privacy rights and choices

Subject to applicable law and limited exceptions, you may contact our Privacy Officer to:

• Ask whether Tier One holds personal information about you.
• Request access to personal information under our control.
• Request correction of inaccurate or incomplete information.
• Ask how your information has been used or disclosed.
• Withdraw consent to certain uses or disclosures, subject to legal or contractual restrictions and reasonable notice.
• Request deletion or anonymization where the information is no longer required and deletion is permitted by law.
• Unsubscribe from promotional email communications.
• Raise a concern or challenge our compliance with this policy.

We may need to verify your identity before completing a privacy request. We will use the information supplied for verification only for the purpose of evaluating and responding to the request.

Access or deletion may be limited where information must be retained for legal, accounting, security, fraud-prevention, contractual, dispute-resolution, or other permitted purposes, or where disclosure would reveal another person's personal information.

We will respond within the period required by applicable law and explain any permitted refusal or limitation.

Email and marketing communications

We may send transactional messages relating to your account, inquiry, order, payment, shipment, security, requested information, or customer-support interaction.

We may send promotional or marketing messages when we have the consent or other lawful authority required under applicable Canadian anti-spam requirements.

Marketing emails will include an unsubscribe mechanism. You may also ask us to update your marketing preferences by contacting us. Unsubscribing from promotional messages will not prevent us from sending necessary order, account, security, legal, or customer-service communications.

We may retain limited information about an unsubscribe request so that we can respect the preference and avoid unintentionally re-adding the address to a promotional mailing list.

Reviews, comments, links, and embedded content

Product reviews and comments

If reviews or comments are enabled, we may collect the information entered into the review or comment form, together with technical information such as the IP address and browser information used for moderation, fraud prevention, and spam detection.

Approved review content, display names, ratings, and other information intended for publication may be visible publicly. Please do not include sensitive, confidential, medical, or unnecessary personal information in a public review.

Automated spam detection

Messages, comments, reviews, or form submissions may be checked through automated spam, security, or fraud-detection services.

External links and embedded content

Our website may contain links to third-party websites or embedded content such as videos, maps, images, social-media content, or documents. Third-party content may behave as though you visited the third-party website directly.

Those third parties may collect information, use cookies, or track interactions under their own privacy policies. Tier One does not control the privacy practices of independent third-party websites and encourages visitors to review their policies.

Age requirements and minors

The Tier One website and online store are intended for adults who meet the age requirements displayed on the website, including any applicable 21-and-over access confirmation.

We do not knowingly invite minors to create accounts, place orders, or submit personal information through the website. If a parent or guardian believes that a minor has submitted personal information to us without appropriate authorization, they may contact our Privacy Officer to request that we investigate and take appropriate action.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, service providers, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Where a material change requires additional notice or consent, we will provide that notice or obtain that consent as required by applicable law.

We encourage visitors and customers to review this page periodically.